2019 Dodge Grand Caravan seats problems

The above vehicle was a rental vehicle being demonstrated to me to show the amount of rear luggage space available. When the rental representative was demonstrating the rear seat stowage system he inadvertently released what appeared to be an unnecessarily strong rear row seat back release spring which kicked the seat back down hard and fast enough to hit me in the head, scrape and bruise my face and head, damage my glasses, knock me to the floor of the van and and cause a concussion, which I was treated for in…

Tl* the contact owns a 2019 dodge grand caravan. The contact stated that the second-row seat fractured without warning while his son was seated in the seat. No injuries were sustained. The vehicle was taken to orr auto mall (3115 e. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 38,300.