2014 Jeep Patriot seats problems

I have a 2014 jeep patriot (high altitude ). I was in my driveway and put my SUV in reverse and started to back out. I only made it about 3 feet. Suddenly I heard a load bang and felt a blow(hit) to my head and neck. It was really fast and hard. It hit so hard that I thought I was in a wreck or something . My son was freaked out at the noise and thought something hit us too. After looking outside of the car and finding nothing, I noticed the headrest was messed up. Apparently the active head restraint deployed.

The contact owns a 2014 Jeep Patriot. The contact stated that the front passenger’s side headrest unintendedly deployed. The vehicle was taken to the dealer who diagnosed and determined that the headrest needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure; however, the contact had not received a callback. The approximate failure mileage was 64,000.