2015 Kia Soul engine problems

When driving this Vehicle my daughter was in a single car acciedent. The engine combusted. The piston rod went into engine. When we took it to the auto shop this is what they told us casued the engine to malfunction and my daughter run off the road. She is very luck she has not been hurt more than she has. We have tried to contact KIA. First we called Royal KIa in Tuscon then Jim Clickk Kia in Tucson. They told me it did not matter that the vehicke had a recalll. We would be financially responsable for fixing it.

This incident occurred on saturday, the 11th of august, 2018 at 12 noon. In motion on interstate I75 southbound. Medium traffic, dry and clear conditions. I heard what sounded like a rock or other road debris hitting the bottom of the car. About 15 seconds later I started hearing a sort of tapping noise from the engine compartment. All the gauges showed normal. I pulled over thinking I may have picked up something under my car. I pulled to the shoulder and examined under the car and saw nothing.