2012 Lexus ES air bags problems
Owners reported air bags problems in 19 complaints for the 2012 Lexus ES, 53% of the complaints on file. It is the most reported problem area for this model year.
At a glance
- Complaints
- 19 53% of this year's complaints
- Crashes and fires
- 5 and 1
- Injuries and deaths
- 7 and 0
Source: NHTSA owner complaints
What the data shows
These complaints mention 5 crashes, 1 fire, 7 injuries.
What owners wrote
I had a 2012 lexus es 350 and had problems with it. The first problem occurred when I was parking. I was angle parking and had my foot on the brake when the car jumped into a brick wall. Four air bags exploded in my face and rendered me unconscious. I was taken to the hospital in an ambulance. I could hardly walk and my legs were extremely swollen and I had many other bruises. The second incident was that the passenger seat of the car went on fire and burnt the seat.
I have called the number provided on the letter that notified me of the recall to make arrangements. I was told the new air bags are not available yet and in the meantime, I can rent a car (not a lexus) through enterprise rent a car. That is not acceptable. I bought a lexus and since my car is not safe to drive until the air bag is replaced, I should have a comparable car to drive.