2016 Mercedes-Benz C300 wipers, windshield & visibility problems

While driving my 2016 Mercedes-Benz C300 on Route 12 in Utica, NY around 8:10 PM on May 29, 2025, the panoramic sunroof spontaneously exploded while in the tilted vent position. It sounded like a gunshot and sent glass raining into the cabin, causing multiple cuts to my hand, ear, arm, and lower back while I was driving. The shock nearly caused me to lose control of the vehicle. Conditions were clear and dry, around 60°F, and I was driving about 50–55 mph.

The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving 60 mph, the sunroof suddenly exploded and shattered. The contact stated she was able to pull over to the side of the road, where she inspected the vehicle and did not find the cause of the failure. The contact then drove the vehicle to her destination. The vehicle was taken to an independent mechanic who diagnosed that the roof panel needed to be replaced. The dealer was not notified of the failure.