2014 Mercedes-Benz E350 steering problems

On 11/24/23 Mercedes Benz had replaced my subframe which was part of a safety recall. When I arrived home after picking up my vehicle, there was a loud bang from under the vehicle. I immediately called the service department and told them about what happened and also complained that the steering wheel was cocked to the left and pulling in that direction. My service advisor John advised me to bring it back the next day which I did.

The contact owns a 2014 Mercedes-Benz E350. The contact stated that while driving at various speeds, and occasionally while starting the vehicle, the steering wheel seized, and the message “Power Steering Malfunction” was displayed. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,500.