2024 Nissan Kicks wipers, windshield & visibility problems

On the morning of February 24, 2025, I went to the doctor's office because I was really sick. Their protocol is to check in then go wait in the vehicle since you might be contagious to other patients. My mom had gone with me, and was inside checking me in. I am sitting in my parked vehicle at 7:35am when there was a VERY loud pop that scared the heck out of me! My mom said she heard it from inside the building, as did other patients sitting in the lobby! I waited a moment and looked around.

The contact owns a 2024 Nissan Kicks. The contact stated that after parking the vehicle in the driveway and turning off the vehicle, while exiting the vehicle, the rear hatchback glass suddenly shattered. The contact stated that prior to the failure, the rear defroster was not activated, and there was no impact to the hatchback glass to cause the glass to shatter. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The vehicle was not yet repaired.