Vehicle Data Hub

Recall 16V-643

Ford Motor Company recalled the 2013 to 2015 Ford C-Max and 5 other models: Latches/locks/linkages (doors, latch).

At a glance

Campaign number
16V-643
Reported
September 6, 2016
Vehicles affected
2,046,297 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

The risk

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

The fix

Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-[removed]. Ford's number for this recall is 16S30.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles