Vehicle Data Hub

Recall 19V-787

Mercedes-Benz USA, LLC. recalled the 2013 to 2016 Mercedes-Benz AMG C63 and 68 other models: Communication.

At a glance

Campaign number
19V-787
Reported
November 1, 2019
Vehicles affected
24,226 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: [link removed]

The risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The fix

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-[removed]. MBUSA's number for this recall is 2019120008.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles