Recall 21V-235
Daimler Vans USA, LLC recalled the 2019 to 2020 Mercedes-Benz Sprinter 1500 and 3 other models: Electrical system (instrument cluster/panel).
At a glance
- Campaign number
- 21V-235
- Reported
- April 5, 2021
- Vehicles affected
- 1,285 estimated by the manufacturer
Source: NHTSA recall records
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
The risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
The fix
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-[removed]. DVUSA's number for this recall is VS3DISPKI.
Notes from the manufacturer
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]
Affected vehicles
- Mercedes-Benz Sprinter 1500 2019 to 2020
- Mercedes-Benz Sprinter 2500 2019 to 2020
- Mercedes-Benz Sprinter 3500 2019 to 2020
- Mercedes-Benz Sprinter 4500 2019 to 2020