Recall 21V-411
Daimler Vans USA, LLC recalled the 2019 to 2021 Mercedes-Benz Sprinter 1500 and 3 other models: Electrical system (software); Back over prevention (display function).
At a glance
- Campaign number
- 21V-411
- Reported
- June 2, 2021
- Vehicles affected
- 33,437 estimated by the manufacturer
Source: NHTSA recall records
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-[removed]. DVUSA's number for this recall is VS3UXPOBOX.
Notes from the manufacturer
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]
Affected vehicles
- Mercedes-Benz Sprinter 1500 2019 to 2021
- Mercedes-Benz Sprinter 2500 2019 to 2021
- Mercedes-Benz Sprinter 3500 2019 to 2021
- Mercedes-Benz Sprinter 4500 2019 to 2021