Vehicle Data Hub

Recall 21V-931

Mercedes-Benz USA, LLC recalled the 2022 Mercedes-Benz Eqs 450+ and 3 other models: Electrical system (software).

At a glance

Campaign number
21V-931
Reported
November 29, 2021
Vehicles affected
227 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

The risk

Driver distraction can increase the risk of a crash.

The fix

MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-[removed].

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles