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Recall 23V-420

Ford Motor Company recalled the 2018 to 2023 Ford Expedition and 5 other models: Equipment (other, owners/service/other manual).

At a glance

Campaign number
23V-420
Reported
June 9, 2023
Vehicles affected
691,133 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

The risk

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

The fix

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-[removed]. Ford's number for this recall is 23C20.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles