Vehicle Data Hub

Recall 23V-841

Porsche Cars North America, Inc. recalled the 2019 to 2024 Porsche Cayenne E-Hybrid and 16 other models: Electrical system (propulsion system, charging, cable/cord, onboard).

At a glance

Campaign number
23V-841
Reported
December 13, 2023
Vehicles affected
41,345 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Porsche Cars North America, Inc. (Porsche) is recalling various models and model years. Please see the recall report for a list of the included vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

The risk

An overheated outlet or charging cable can increase the risk of a fire.

The fix

Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on October 24, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Porsche customer service at 1-[removed]. Porsche's number for this recall is APB6.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles