Vehicle Data Hub

Recall 24V-031

Ford Motor Company recalled the 2011 to 2019 Ford Explorer: Structure (body, roof and pillars).

At a glance

Campaign number
24V-031
Reported
January 19, 2024
Vehicles affected
1,889,110 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

The risk

A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

The fix

Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-[removed]. Ford's number for this recall is 24S02.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles