Recall 24V-688
Mercedes-Benz USA, LLC recalled the 2024 Mercedes-Benz AMG CLE53 and 4 other models: Equipment (electrical, infotainment, software); Parking brake (electrical, control module, software); Back over prevention (automatic system braking).
At a glance
- Campaign number
- 24V-688
- Reported
- September 13, 2024
- Vehicles affected
- 2,025 estimated by the manufacturer
Source: NHTSA recall records
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The fix
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-[removed].
Notes from the manufacturer
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]
Affected vehicles
- Mercedes-Benz AMG CLE53 2024
- Mercedes-Benz Cle 300 2024
- Mercedes-Benz Cle 450 2024
- Mercedes-Benz E 450 2024
- Mercedes-Benz E350 2024