Recall 24V-807
Mercedes-Benz USA, LLC recalled the 2021 Mercedes-Benz S 580 and 1 other model: Communication (auto crash notification); Electrical system (software).
At a glance
- Campaign number
- 24V-807
- Reported
- October 25, 2024
- Vehicles affected
- 21 estimated by the manufacturer
Source: NHTSA recall records
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
The risk
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
The fix
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-[removed]. MBUSA's number for this recall is 2024110002.
Notes from the manufacturer
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]) or go to nhtsa.gov.
Affected vehicles
- Mercedes-Benz S 580 2021
- Mercedes-Benz S500 2021