2020 Subaru Outback fuel system problems

On 12/6/2023, as I slowly turned right into a parking space, my car suddenly surged forward and accelerated without my input to the gas pedal. The brakes did not work, and there was no resistance from the brake pedal when I repeated to push it. The car continued to accelerate for about 80 ft as I focused on steering to avoid hitting other cars parked in the lot. The car ran over a curb, up a grassy area, and crashed into a row of trees. The airbag did not deploy.

The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 25 MPH, the vehicle inadvertently stopped in the middle of the road. There was no warning light illuminated. The contact engaged the hazard lights; the police arrived on the scene and helped to move the vehicle safely to the side of the road. The vehicle was towed to the dealer. The dealer diagnosed the vehicle with a faulty fuel pump. The fuel pump was replaced. The manufacturer was notified of the failure.