2010 Toyota Prius seat belts problems

Tl*the contact owns a 2010 toyota prius. The contact stated that while driving approximately 25 MPH, she crashed head-on with another vehicle. She stated that the air bags did not deploy and the safety belt did not restrain her properly. The contact and a passenger received major injuries to the liver, ribs, neck, ankle, and hands. Police report was filed. The vehicle had not been inspected or repaired. The manufacturer stated that an investigator would be sent to inspect the vehicle.

2010 toyota prius, with 29000 miles. Pulling into a parking lot at a very slow speed, applied brakes to stop car, but it did not stop it, it started jerking forward, until it stopped when it struck a fence, injuries occured as a result, seat belt did not old back driver, and driver wipped forward and back striking steering wheel. Vehicle was towed to toyotta dealer. Still wating for toyota corp to advise of error that occured, data from cmputer has been downloaded by a private firm and delivered to toyota.