2001 Volkswagen Jetta latches & locks problems

The trunk protection plate (stainless steel) at the latch cutout area is razor sharp causing me to cut a chunk of meat out of my finger to the bone requiring medical attention. I called VW and they stated that the consumers safety was not their concern. I feel that they should have to recall this part and fit it with a protective gasket of some sort.

I own a VW jetta 2001 vr6. I have had to replace my rear brake pads at only 20,000 miles to me a very premature wear problem. The dealer refused to repair them at no cost to me due to the premature wear of the brake pads. The repairs to the brake pads cost me $200.00. The check engine light has come on on the same VW jetta. To find out I know have to pay $292.20 to have the maf sensor replaced on a car that has only 22,500 miles. I am trying to seek reimbursement from VW of america for these expenses.