2020 Acura RDX wipers, windshield & visibility problems

Tl* the contact owns a 2020 acura rdx. The contact stated while the vehicle was stationary and while scraping ice off the rear hatch windshield, the windshield fractured. The vehicle was taken to joe rizza acura (8150 w 159th st, orland park, il 60462) where it was diagnosed with the rear hatch windshield needed to be replaced. The dealer informed the contact that this was a design defect and replaced the hatch door and the windshield.

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a Manufacturer’s defect. The vehicle was not repaired.