2024 Buick Encore GX electrical system problems

The contact owns a 2024 Buick Encore GX. The contact received notification of NHTSA Campaign Number: 23V744000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was performed; however, while driving 30 MPH, the instrument cluster display and the infotainment system screen display turned black. There was no warning light illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted.

The contact owns a 2024 Buick Encore GX. The contact stated that while driving at 5 MPH and attempting to stop the vehicle, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the electrical system needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall.