2009 Dodge Journey body & structure problems

Safety issue: sharp edged rough rear metal seat runners that children have been cut on. Attempted safety modification with manufacturer. First 2 attempts said had no resolution. Chrysler was contacted. Our 3rd attempt to resolve duct tape placed on by service dealer. Final response said nothing else could do as it was normal and just the way the vehicle is designed (per manufacturer's inspector.) manufacturer refuses to acknowledge the safety issue.

Drove approximately 2 minutes from home to children's school. Car was running for about 10 minutes while I was parked. Shut vehicle off, got out of car and there was a hissing sound and small amounts of smoke coming from the hood. I immediately called dealership where I purchased car (currently get oil changes done there) to explain the situation and ask if I could bring it in. They were approx. 1-2 miles from where I was.