2000 Ford Excursion wipers, windshield & visibility problems

Vehicle has three back doors. Top one made of glass, and two bottom ones. Bottom one has to be closed first, then topped with the glass. But, situation was different because glass one was closed first, then bottom shattered glass into pieces, injuring consumer at the time of picking it up. Consumer has since found that if the top door is down, the bottom door strikes the edge of he glass so quickly and so far over, it is not something one can prevent once the door starts to close, consumer feels this is a design…

Tl*the contact owns a 2000 ford excursion. While driving at an unknown speed, the rear windshield wiper malfunctioned and overheated. Smoke appeared from the wiper as well as the instrument panel. The dealer stated that the vehicle was not included in NHTSA campaign id number 01v258000 (visibility:windshield wiper/washer:motor) and would not repair it for free, although the failures were identical. The repair would cost $1,000.