2018 Ford Focus brakes problems

Tl* the contact rented a 2018 ford focus from enterprise rent-a-car. While driving approximately 15 MPH, the contact's vehicle lost braking ability and struck another vehicle on the side of the road. The contact stated that the brake pedal traveled to the floorboard. A police report was not filed and there were no injuries. The vehicle was towed back to enterprise rent-a-car and not diagnosed. The dealer and manufacturer were not notified of the failure. The VIN was not available.

The contact owns a 2018 Ford Focus. The contact stated that while driving at 20 MPH, the brake pedal was depressed, and the brake pedal became firm. The check oil warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.