2009 Honda Accord seats problems

The 2009 honda accord has a problem with the drivers side front head rest. I continually place the headrest in the down position however because of it's design, when I get into the car and my back makes contact with the back of the seat it also makes contact with the headrest causing the headrest to rise up to the highest position making it hard to look behind you when you back up. I had a minor, parking lot fender bender because I could not see over my right should while backing very slowly.

Tl*the contact owns a 2009 honda accord. The contact stated that whenever she slides the driver side seat forward, the track was very rough. She was also not sure if it was locked in place due to the rough slide. She took the vehicle to the dealer twice and was informed that an updated seat track was unavailable. The vehicle had not been repaired to-date. She called the manufacturer and was told that they could not assist her. The current mileage was approximately 10,100. The failure mileage was 4,169.