2013 Infiniti JX35 problems
The 2013 Infiniti JX35 has 361 complaints on file with NHTSA. The largest share (24%) concerns air bags. Next are drivetrain & axles (21%) and electrical system (10%).
At a glance
- Complaints
- 361 filed with NHTSA
- Most reported
- Air bags 24% of complaints
- Crashes and fires
- 7 and 2
- Injuries and deaths
- 9 and 0
- Typical mileage
- 31,000 miles 261 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 116 |
| 20k to 40k miles | 24 |
| 40k to 60k miles | 20 |
| 60k to 80k miles | 23 |
| 80k to 100k miles | 18 |
| 100k to 120k miles | 26 |
| 120k to 140k miles | 9 |
| 140k to 160k miles | 16 |
| 160k to 180k miles | 7 |
| 180k to 200k miles | 2 |
| 200k+ miles | 0 |
What the data shows
Of the 261 complaints that include odometer readings, half describe a problem before roughly 30,000 miles. For air bags specifically, the median reported mileage is about 8,000 miles (68 complaints with mileage).
Safety-related details: 7 complaints mention a crash; 2 complaints mention a fire; 9 injuries reported. Its complaints are less severe on average than those of 83% of model years in our database.
It is also covered by 7 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the driver of the vehicle was 45 MPH and crashed into a tree. The contact, who was a passenger in the vehicle, sustained a fractured sternum due to the front passenger's side air bag failing to deploy. A police report was filed of the incident. The manufacturer was not made aware of the incident of the air bag failure. The vehicle was destroyed. The approximate failure mileage was 8,400.
Driving under 20 MPH on divided street approaching a bridge over a small waterway. Suddenly felt left front end go down and swerve to left into concrete bridge railing. Appears that left front wheel assembly came apart from drive shaft. Police officers commented that looks like u-joint separated. *dsy
2013 infinity jx35. Attorney representing consumer writes in regards to front door of vehicle has very sharp edges that caused injury to consumers face. *smd the dealer informed the consumer, the problem was a manufacturing defect, and they were not responsible for fixing it. (lawyer wrote in on behalf of consumer)
Fuel gauge claimed 45 miles until empty; however sometime within the next mile, fuel gauge immediately went to "-" and vehicle stalled and was out of gas on highway. Fortunately was near off ramp. Walked to gas station was able to refill tank, vehicle started immediately. Fuel gauge faulty.
My infinity jx35 has had multiple issues in regards to the passenger side airbag system as well as the fuel gage. I have had my vehicle to the dealership for repairs 3 times for both issues and the issues still have not been resolved. The passenger side airbag does not detect my wife when she is in the seat. Infinity first told me it was a recall issue and now they don't know. The fuel gage moves around sporadically and does not give an accurate measure of fuel in the car.