Vehicle Data Hub

2017 Kia Soul EV problems

NHTSA has received 25 complaints about the 2017 Kia Soul EV, and 48% of them involve electrical system. Next are brakes (12%) and drivetrain & axles (8%).

At a glance

Complaints
25 filed with NHTSA
Most reported
Electrical system 48% of complaints
Crashes and fires
0 and 2
Injuries and deaths
0 and 0

Source: NHTSA owner complaints

Where the complaints are

Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.

  • Electrical system 48%
  • Brakes 12%
  • Drivetrain & axles 8%
  • Engine 8%
  • Fuel system 4%
  • Seats 4%
  • Body & structure 4%
  • Wipers, windshield & visibility 4%

What the data shows

Safety-related details: 2 complaints mention a fire.

It is also covered by 3 safety recall campaigns.

What owners wrote

A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.

Original factory installed driver's side seat heater shorted out, caused fire and burned a hole in the seat back. This thermal event was reported to Kia Customer Service on March 16, 2023. Kia has not responded back for over 2 months, to address this issue. Kia case no. 15394468. Same problem with Kia Soul in Canada resulted in a recall to address the problem. Afraid to use the passenger side seat heater, as another short and fire can occur.

March 2023 Fire

The locked doors can be opened when driving. This is an all electric vehicle with no key to remove from the ignition and no noise from the engine and virtually no feed back that the car is running except by looking at the instrument cluster. I pulled into a convenience store parking lot and was discussing with my wife who was to go into the store. Her decision was I had to go into the store. With out thinking and without pushing the button to shut off the car.

Reported at 300 miles, September 2017

My all electric has a b mode to shift in. Simply put it engages the generator fully when you let off the gas pedal so you can generate electricity. However, when you do this the car brakes quite quick, so quick in fact they call this type of driving one pedal driving due to the fact you very seldom touch the break except for a full stop. The problem is the break lights don't go on unless you put your foot on the break. My concern is the car behind me.

Reported at 12 miles, September 2017

Tl* the contact owns a 2017 kia soul ev. While driving 40 MPH, the vehicle stalled without warning. The vehicle was coasted to the side of the road and restarted. The contact mentioned that the failure occurred multiple times. Also, the accelerator pedal was depressed to the floorboard; however, the vehicle failed to accelerate. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 15,606.

Reported at 15,606 miles, October 2019

Other model years of the Soul EV

  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014