2000 Mercury Grand Marquis wipers, windshield & visibility problems

Eduring a 500 mile trip on 7/24 in the rain with lights on the control buttons on the aircondite\eater control panel got very hot. I would turn off the lights and the panel would cool down. I've had the auto to cranberry dealer and demor's in pittsburgh and have been told that nothing can be done. I've also sent a letter to ford and e-mailed NHTSA 9/24 regarding this problem. Please help.!!!!!

There was a failure in the power operated window module/switch that caused the windows to malfunction. There is a TSB 637533 for this issue. *nlm when the switch was operated on the driver's side for the passenger side window, the drivers side window would also opened/closed. This was an intermittent problem at first then over time became progressively worse. The manufacturer was notified but has not contacted the consumer about the problem. *scc *nlm