2010 Mercury Milan Hybrid problems
The 2010 Mercury Milan Hybrid has 80 complaints on file with NHTSA. The largest share (20%) concerns steering. After that come air bags (11%) and electrical system (11%).
At a glance
- Complaints
- 80 filed with NHTSA
- Most reported
- Steering 20% of complaints
- Crashes and fires
- 0 and 3
- Injuries and deaths
- 0 and 0
- Typical mileage
- 75,000 miles 69 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 1 |
| 20k to 40k miles | 7 |
| 40k to 60k miles | 16 |
| 60k to 80k miles | 15 |
| 80k to 100k miles | 16 |
| 100k to 120k miles | 5 |
| 120k to 140k miles | 4 |
| 140k to 160k miles | 3 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 2 |
| 200k+ miles | 0 |
What the data shows
Among the 69 complaints that report mileage, the typical (median) problem appeared at about 75,000 miles. For steering specifically, the median reported mileage is about 99,000 miles (15 complaints with mileage).
Safety-related details: 3 complaints mention a fire. Its complaints are less severe on average than those of 86% of model years in our database.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The car was inside an attached garage with children buckled into their carseats. My husband was in the driver seat. I was standing outside the car waving bye to the kids. When my husband started the car, we heard an odd sound, then saw smoke and flame coming from between the carseats. We got the kids out, and I called 911 while my husband popped the trunk and put the garden hose on the flames. The hybrid battery was on fire.
The car would inexplicably stop during driving and display the red triangle with the message stop safely intermittently soon after the time it was bought. But upon turning it off it would restart. The dealerships did not find anything to fix. The red triangle display and sudden loss of power while driving defect steadily worsened and became so frequent that it interfered with driving. But each time the car would restart and drive.
The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed.
Other model years of the Milan Hybrid
- 2011
- 2010