Vehicle Data Hub

Recall 19V-666

Daimler Vans USA, LLC recalled the 2019 Mercedes-Benz Metris: Seats (front assembly, head restraint).

At a glance

Campaign number
19V-666
Reported
September 18, 2019
Vehicles affected
29 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.

The risk

The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.

The fix

DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-[removed]. D VUSA's number for this recall is VS2KOPFSTU.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles