Vehicle Data Hub

Recall 21V-055

Daimler Vans USA, LLC recalled the 2016 to 2020 Mercedes-Benz Metris and 4 other models: Electrical system (software).

At a glance

Campaign number
21V-055
Reported
February 5, 2021
Vehicles affected
84,345 estimated by the manufacturer

Source: NHTSA recall records

What is wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

The risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-[removed]. DVUSA's number for this recall is VSXHERMPOS.

Notes from the manufacturer

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]

Affected vehicles