Recall 22V-360
Daimler Vans USA, LLC recalled the 2019 to 2021 Mercedes-Benz Metris and 4 other models: Communication (auto crash notification); Electrical system (software).
At a glance
- Campaign number
- 22V-360
- Reported
- May 20, 2022
- Vehicles affected
- 19,937 estimated by the manufacturer
Source: NHTSA recall records
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-[removed]. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes from the manufacturer
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-[removed] (TTY 1-[removed]), or go to [link removed]
Affected vehicles
- Mercedes-Benz Metris 2019 to 2021
- Mercedes-Benz Sprinter 1500 2019 to 2021
- Mercedes-Benz Sprinter 2500 2019 to 2021
- Mercedes-Benz Sprinter 3500 2019 to 2021
- Mercedes-Benz Sprinter 4500 2019 to 2021