2019 Subaru Ascent forward collision avoidance problems

Tl* the contact owns a 2019 subaru ascent. While driving 14 MPH in a parking lot, the contact attempted to engage the eyesight pre-collision braking system; however, it failed and the vehicle crashed into a pole. The air bags did not deploy. A police report was not filed. There were no injuries. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was 5,400.

Purchased a new 2019 subaru ascent in february 2019. After having it home a few days noticed a chip with a small crack in the windshield on the bottom drivers side corner near the blacked out area, which I did not see when I took the car. Called the dealership and brought the car in to show them. They said there was nothing they could do and I would have to pay for a new windshield. A month later I wrote a letter to the owner of the dealership and never received a response or acknowledgment of my letter.