2013 Tesla Model S brakes problems

Tl* the contact owned a 2013 tesla model s. While the contact's husband was making a right turn at an unknown speed, the vehicle failed to stop when the brakes were applied and crashed into a side ditch. The front driver's side air bag deployed with excessive force, causing multiple injuries to the driver. As a result, the driver was pronounced dead at the scene. A police report was filed. The vehicle was towed to an impound lot where it was deemed a total loss.

Twice my tesla lunged forward accelerating speed when trying to park resulting in accidents. I reported both issues to tesla. First time they denied that happening and the second time this past year they needed additional information. Then when I provided the information my emails kept getting bounced back. First incident occurred when parking in a school parking spot with a cement block.