2010 Chevrolet Traverse seat belts problems

Tl* the contact owned a 2010 chevrolet traverse. The contact stated that while driving at an unknown speed, the vehicle was involved in a crash. The contact stated that two children seated in the third row seats was injured due to the seat belt not retaining their forward motion. The two children seated in the third row of the vehicle hit their heads on the seat back of the middle row seats. Medical attention was sought. A police report was filed. The vehicle was towed to an independent auto repair center.

I was driving on the interstate at approximately 55-60 MPH and merged right to take an off ramp to a side street when both side air bag curtains deployed without incident. There were four people in the vehicle at the time of incident and my wife suffered serious chest bruising from the seatbelt locking up. The seatbelt locking mechanism front passenger and front driver side will not retract. At the time of incident I was clearly the only thing on the road with no obstructions.