2016 Ford Escape transmission problems

Cranked car to leave, left running to run back in my home for a forgotten item. As I’m walking toward my home, my car started rolling backwards. I ran try and stop it as it was only moving 1-2mph. Hit my mailbox and started veering right towards a light pole and utility box in neighbors yard. I was able to get to it after falling twice, got the door open, but by that time, it was too close to the pole. I let go to avoid injury and the driver side door hit dead center of the light pole. The car is not drivable now.

The contact owns a 2016 Ford Escape. The contact stated while driving 65 MPH, the vehicle shuddered and stalled. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle failed to move upon depressing the accelerator pedal. The message "Insufficient Transmission Fluid. Service Now" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the torque converter had failed, and the transmission fluid was leaking.