2020 Ford Escape latches & locks problems

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened.

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle on the front passenger's side, she heard an abnormal cracking sound coming from the front passenger's side door. Additionally, the contact stated that she attempted to roll down the window, but the window failed to roll down. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. There was no further information provided.