2020 Ford Escape problems
NHTSA has received 2,159 complaints about the 2020 Ford Escape, and 31% of them involve body & structure. Next are drivetrain & axles (11%) and fuel system (9%).
At a glance
- Complaints
- 2,159 filed with NHTSA
- Most reported
- Body & structure 31% of complaints
- Crashes and fires
- 32 and 9
- Injuries and deaths
- 43 and 0
- Typical mileage
- 42,000 miles 506 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 120 |
| 20k to 40k miles | 106 |
| 40k to 60k miles | 125 |
| 60k to 80k miles | 78 |
| 80k to 100k miles | 39 |
| 100k to 120k miles | 29 |
| 120k to 140k miles | 8 |
| 140k to 160k miles | 1 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 506 complaints that include odometer readings, half describe a problem before roughly 42,000 miles. For body & structure specifically, the median reported mileage is about 45,000 miles (158 complaints with mileage).
Safety-related details: 32 complaints mention a crash; 9 complaints mention a fire; 43 injuries reported. Its complaints are less severe on average than those of 89% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 2nd most-complained-about out of 25 model years of the Ford Escape with enough data (1,930 complaints in that window). It is also covered by 23 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
12/26/2020 head-on collision, most impact to passenger front side - passenger side airbags did not deploy, drivers side airbags did deployed - injuries sustained by passenger and driver. Accident occurred on city street (50 MPH zone).
Purchased a 2020 ford escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in.
The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, he heard an abnormal popping sound. The contact stated that the popping sound was intermittent at first but had become a recurring failure. Additionally, the driver's side window failed to open and close normally. The contact observed four missing spot welds on the door hinge. The contact also stated that the passenger’s side door had started making the popping sound while opening the door.