2021 Ford Escape electrical system problems

The contact owns a 2021 Ford Escape. The contact stated that while in the reverse(R) position, the vehicle independently increased in speed without warning. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the brakes failed to operate as needed. The contact crashed into a fire hydrant but the air bags did not deploy upon impact. The contact suffered pain in her stomach and neck but did not seek immediate medical attention.

The contact owns a 2021 Ford Escape. The contact stated while driving approximately 15 MPH to enter the freeway, the Auto Start/Stop feature inadvertently stopped the vehicle. There were no warning lights on the instrument panel. The vehicle had to be manually disabled. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.