2002 Ford Expedition air bags problems

I rear ended a truck at about 35-40 MPH and neither air bag deployed. My vehicle is at planet ford here in texas and they told me last week they was going to investigate why they did not deploy. Today they told me that it has to be a direct hit and with $9,000.00 and the whole front folding on impact I consider that a direct hit. They totaled the vehicle I hit.

Tl* the contact owns a 2002 ford expedition. While driving at approximately 3 MPH during slippery weather conditions, he was pulling out of a intersection and was hit by another vehicle driving 55 MPH. The contact suffered permanent back injuries. A police report was filed. The vehicle was totalled as a result of the crash. The vehicle identification number was unavailable at the time of the complaint. The failure mileage and current mileages were approximately 95,000.