2002 GMC Envoy XL problems
Owners have filed 111 complaints with NHTSA about the 2002 GMC Envoy XL. Electrical system is the most reported problem area, at 14% of complaints. Next are fuel system (14%) and lighting (14%).
At a glance
- Complaints
- 111 filed with NHTSA
- Most reported
- Electrical system 14% of complaints
- Crashes and fires
- 3 and 5
- Injuries and deaths
- 2 and 0
- Typical mileage
- 55,000 miles 92 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 7 |
| 20k to 40k miles | 31 |
| 40k to 60k miles | 9 |
| 60k to 80k miles | 13 |
| 80k to 100k miles | 11 |
| 100k to 120k miles | 9 |
| 120k to 140k miles | 5 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 4 |
| 180k to 200k miles | 1 |
| 200k+ miles | 2 |
What the data shows
Of the 92 complaints that include odometer readings, half describe a problem before roughly 55,000 miles. For electrical system specifically, the median reported mileage is about 100,000 miles (11 complaints with mileage).
Safety-related details: 3 complaints mention a crash; 5 complaints mention a fire; 2 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2002 ranks 4th most-complained-about out of 4 model years of the GMC Envoy XL with enough data (75 complaints in that window). It is also covered by 3 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
I was involved in a accident on 2/21/08 at 2:00pm the accident involved three cars. I was driving a 2002 GMC envoy 1st car crossed three lanes out of control I hit the car and another car hit me from behind the approximate speed was 45 miles an hour. My airbags did not deploy nor did my seatbelts lock causing me great bodily injury by hitting the steeringwheel and forcing my legs up under the dashboard.
My headlight driver module fuse caught fire and caused a fire in my fuse box in which I had to use a fire extinguisher to put out. The dealership informed me that the fuse got hot and instead of shorting out and blowing the fuse it caught fire. Had I not been in my driveway my vehicle would have burnt completely to the ground. This imposes a major safety hazard. The vehicle has been sitting at the dealership for 3 weeks while GMC decides what they will do.
I was driving on mechanicsville road at 45 MPH as is the speed limit there. The car lurched to a stopped. The emergency message read, "major brake failure, go immediately to the dealer. The service manager said he had one such incident with a gentleman earlier, and it was a break in the gasket leaking oil onto the brake sensor soaking it with oil that lead to this failure. It turns out that is what exactly lead to my brake failure. The gasket broke and leaked oil onto the break sensor causing the breaks to fail.
Dt*: the contact stated the rear hatch window opened on its own intermittently. The dealership was unable to determine the problem. Also, the rear passenger door would not operate intermittently from the outside. The dealership adjusted the striker and cleaned the door jam, but the problem persisted.