2011 Lincoln MKZ Hybrid problems
The 2011 Lincoln MKZ Hybrid has 49 complaints on file with NHTSA. The largest share (37%) concerns air bags. After that come steering (27%) and brakes (12%).
At a glance
- Complaints
- 49 filed with NHTSA
- Most reported
- Air bags 37% of complaints
- Crashes and fires
- 1 and 0
- Injuries and deaths
- 0 and 0
- Typical mileage
- 70,000 miles 30 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 2 |
| 20k to 40k miles | 3 |
| 40k to 60k miles | 7 |
| 60k to 80k miles | 9 |
| 80k to 100k miles | 4 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 4 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 1 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Among the 30 complaints that report mileage, the typical (median) problem appeared at about 70,000 miles.
Safety-related details: 1 complaint mentions a crash. Its complaints are less severe on average than those of 94% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2011 ranks 2nd most-complained-about out of 4 model years of the Lincoln MKZ Hybrid with enough data (28 complaints in that window).
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Tl* the contact owns a 2011 lincoln mkz hybrid. While driving 20-30 MPH on three occasions, the power steering failed without warning and the vehicle crashed into a curb. There were no injuries and a police report was not filed. The vehicle was repaired, but the failure recurred a week later. The manufacturer was contacted and notified of the failure. The contact received case number: cas12753414. The approximate failure mileage was 76,000.
3/5/14 driver and passenger climate control seats are inoperative. No indicator light after pressing buttons. Took to dealer 3/12/14. From dealer writeup: verified climate controlled seats are inop. Self tested, could not communicate with dcsm module. Ran oasis, no messages match concern. Performed symptom chart to pinpoint tests concluding a bad dcsm module and main connector was melted. Replaced connector and checked all circuits, ok. Replaced module and rechecked operation for both sats, ok.
Loss of power steering in the vehicle - power steering assist fault, while driving the vehicle. Pulled the vehicle over and after 5 times of turning the vehicle off, and then restarting it, the alert would go away and the power steering would be active again. Has been an ongoing issue for the last 6 months, however it has been a daily issue for the last week.
I purchased this car new in jan 2011. Intermittently, the entire sound system stops working (radio, CD player, and navigation system). This means that if, the driver has engaged the navigation system relying on the voice instructions which suddenly do not work, he/she must then look at the small screen for upcoming turns and other information more frequently than when the voice instructions are working. It goes without saying that taking ones eyes off the road to examine the screen information is unsafe.