2016 Mercedes-Benz Metris problems
NHTSA has received 156 complaints about the 2016 Mercedes-Benz Metris, and 24% of them involve fuel system. Next are wipers, windshield & visibility (15%) and engine (12%).
At a glance
- Complaints
- 156 filed with NHTSA
- Most reported
- Fuel system 24% of complaints
- Crashes and fires
- 0 and 2
- Injuries and deaths
- 1 and 0
- Typical mileage
- 18,000 miles 71 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 38 |
| 20k to 40k miles | 16 |
| 40k to 60k miles | 12 |
| 60k to 80k miles | 3 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 1 |
| 160k to 180k miles | 1 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 71 complaints that include odometer readings, half describe a problem before roughly 18,000 miles. For fuel system specifically, the median reported mileage is about 32,000 miles (22 complaints with mileage).
Safety-related details: 2 complaints mention a fire; 1 injury reported. Its complaints are less severe on average than those of 93% of model years in our database.
It is also covered by 13 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Battery caught fire and melted down. Vehicle was driven for about 2.5-3hrs on 12/26 and then parked for 2 hrs, when I went to start vehicle it was totally dead, all electronics black and car would not turn over, I then notices a small amount of smoke coming from passenger seat where battery is stored. I exited the vehicle thinking it was just a small short and would have it towed.
While driving approximately 45 MPH, the contact was unable to see out of the front passenger side mirror. The contact stated that the visibility on the passenger side mirror was inadequate. The failure recurred three times. The contact notified the local dealer who stated that the manufacturer was aware of the issue and that the engineers were working on it. The manufacturer stated that the vehicle was designed that way and did not offer any assistance. The failure mileage was 1,500...updated 05/09/16
The passenger side mirror on this vehicle offers very little visibility and creates a huge blind spot. The mirror is flat offers a very narrow field of view. Because this is a cargo van with no window on the side door a convex mirror is necessary to offer a acceptable field of view for safe lane changing. I feel the lack of a convex mirror on the passenger side may lead to several side swipe accidents by owners of this vehicle.
Passenger side mirrors are flat (not convex) and leave a huge blind spot. Its a safety issue I tried to contact mercedes benz dealer to see if they got an replacement but had no luck.
Fuel smell from the engine area and near and around the driver's side, outside the vehicle, when the vehicle is stopped and turned off after driving in colder/cooler temperatures. The smell lingers after the engine is off.