2009 Mercury Milan problems
The 2009 Mercury Milan has 251 complaints on file with NHTSA. The largest share (47%) concerns brakes. After that come air bags (34%) and cruise control (4%).
At a glance
- Complaints
- 251 filed with NHTSA
- Most reported
- Brakes 47% of complaints
- Crashes and fires
- 17 and 1
- Injuries and deaths
- 7 and 0
- Typical mileage
- 86,000 miles 151 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 15 |
| 20k to 40k miles | 11 |
| 40k to 60k miles | 20 |
| 60k to 80k miles | 19 |
| 80k to 100k miles | 31 |
| 100k to 120k miles | 24 |
| 120k to 140k miles | 13 |
| 140k to 160k miles | 9 |
| 160k to 180k miles | 1 |
| 180k to 200k miles | 3 |
| 200k+ miles | 5 |
What the data shows
Among the 151 complaints that report mileage, the typical (median) problem appeared at about 86,000 miles. For brakes specifically, the median reported mileage is about 95,000 miles (97 complaints with mileage).
Safety-related details: 17 complaints mention a crash; 1 complaint mentions a fire; 7 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2009 ranks 5th most-complained-about out of 6 model years of the Mercury Milan with enough data (42 complaints in that window). It is also covered by 6 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Tl* the contact owns a 2009 mercury milan. The contact was driving 30 MPH and crashed head-on into a utility pole, but the air bags did not deploy. The contact was injured and a police report was filed. The manufacturer was notified of the failure, but denied any assistance with repairs to the defect. The vehicle was destroyed. The failure and current mileage was 58,000. The VIN was unavailable.
Tl* the contact owns a 2009 mercury milan. The contact stated that he started the ignition and the vehicle independently shifted into reverse. The contact crashed into a boat but was not injured. The failure recurred on a separate occasion, causing the contact to crash into a parked sheriff's vehicle. The contact sustained injuries to the head and fractured teeth. A police report was filed. The manufacturer was not notified of the failure. The vehicle was not repaired. The VIN was not provided.
Tl* the contact owned a 2009 mercury milan. While driving approximately 40 MPH, the brake pedal traveled to the floor when depressed. The dealer diagnosed that the brakes were spongy, but good. One month later, the failure recurred while driving approximately 35 MPH. As a result, the contact rear ended the preceding vehicle. The crash also affected three other vehicles. The driver's side air bag deployed. A police report was filed. The driver sustained injuries that did not require medical attention.
After the anti-locks are used in snow the brake pedal goes almost to the floor. The car will still stop but slowly. To get the braking back to normal I had to brake hard in reverse and forward many times to get the breaking back close to normal. When the anti-locks are used again the same thing happens again. The petal goes back to the floor.
There is a federal recall on my vehicle. I have set up an appointment twice with mathews ford in newark, ohio. They have failed to fix the problem. The first time I took it in they said because of covid they were not fixing them. I spoke to a representative from ford who set up a second appointment. They were suppose to pick up the car on 02/24 and never arrived.