2011 Mercury Milan problems
The 2011 Mercury Milan has 264 complaints on file with NHTSA. The largest share (30%) concerns steering. After that come drivetrain & axles (12%) and lighting (11%).
At a glance
- Complaints
- 264 filed with NHTSA
- Most reported
- Steering 30% of complaints
- Crashes and fires
- 1 and 3
- Injuries and deaths
- 0 and 0
- Typical mileage
- 52,000 miles 208 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 5 |
| 20k to 40k miles | 39 |
| 40k to 60k miles | 73 |
| 60k to 80k miles | 26 |
| 80k to 100k miles | 20 |
| 100k to 120k miles | 12 |
| 120k to 140k miles | 13 |
| 140k to 160k miles | 8 |
| 160k to 180k miles | 8 |
| 180k to 200k miles | 2 |
| 200k+ miles | 2 |
What the data shows
Among the 208 complaints that report mileage, the typical (median) problem appeared at about 52,000 miles. For steering specifically, the median reported mileage is about 100,000 miles (57 complaints with mileage).
Safety-related details: 1 complaint mentions a crash; 3 complaints mention a fire. Its complaints are less severe on average than those of 94% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2011 ranks 2nd most-complained-about out of 6 model years of the Mercury Milan with enough data (169 complaints in that window). It is also covered by 7 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
I did receive a letter about a year ago requesting to take my car into ford concerning the driver air bag and other things that needed to be corrected as well. All the recall work was completed except for the air bags. We were told that they did not have the parts needed in stock that we would be notified. As of today plantation ford has reached out to us, nor has ford motor company. The only reason why this came to mind was that we had an hit and run yesterday, and the airs bags did not work.
While we were driving the vehicle, the blower motor for the air conditioner shut itself off then came back on and it was blowing white smoke out of all of the vents. We had to pull over to the shoulder of the road and shut off the car in order to stop the white smoke from coming through the vents. The HVAC blower control motor unit had started burning and failed to disengage the blower motor while it was burning.
As I started the car the drove a short distance then it started to buck then the wrench sign came on the dashboard. I checked the manual and it said throttle/transmission. I switched off the car and started again then a few seconds it happened again. After shutting down for five times I managed to get home safely. No indication whatsoever prior to this happening.
Takata recall-I was notified by ford by letter dated july 2016 of the safety recall notice 16s26/nhtsa recall 16v-384. No action has been taken to date to repair or replace the air bag. With all the publicity in the media of the potential danger my family now refuses to ride in my vehicle. The ford dealer denied me a loaner car.