2020 Subaru Crosstrek problems
NHTSA has received 83 complaints about the 2020 Subaru Crosstrek, and 41% of them involve wipers, windshield & visibility. Next are electrical system (13%) and drivetrain & axles (11%).
At a glance
- Complaints
- 83 filed with NHTSA
- Most reported
- Wipers, windshield & visibility 41% of complaints
- Crashes and fires
- 8 and 0
- Injuries and deaths
- 3 and 0
- Typical mileage
- 5,000 miles 35 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 30 |
| 20k to 40k miles | 1 |
| 40k to 60k miles | 4 |
| 60k to 80k miles | 0 |
| 80k to 100k miles | 0 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 35 complaints that include odometer readings, half describe a problem before roughly 5,000 miles. For wipers, windshield & visibility specifically, the median reported mileage is about 5,000 miles (23 complaints with mileage).
Safety-related details: 8 complaints mention a crash; 3 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 7th most-complained-about out of 12 model years of the Subaru Crosstrek with enough data (75 complaints in that window).
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property.
The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit the steering wheel and the back of her head to roll between the A-Pillar of the front windshield and the front driver's side door.
At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well below my line of vision hit my bumper on the passenger side. My insurance provided GPS confirmed I was driving at 16 mph at the time. We both stopped. We looked at no damage to the trailer and seemingly minor damage to the car. We both drove off.
Windows will not always go down when temperatures at or below 26 degrees fahrenheit. Reported problem to dealer on january 6, 2021. Made service appointment for january 19,2021. They verified problem. Dealer ordered replacement driver's side run channel, appointment made for installation january 26, 2021. Morning of january 28, 2021, temperature 20 degrees f, none of the windows would go down. No frost/snow/ice on windows.
The contact's significant other owns a 2020 Subaru Crosstrek. The contact stated while his significant other was driving from a complete stop, several unknown warning lights illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer several times. The dealer replaced the battery, the fuel cap, and cleared the warning lights; however, the failure persisted. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired.