2025 Toyota Sienna Hybrid body & structure problems

The contact owns a 2025 Toyota Sienna Hybrid. The contact stated that the rear liftgate appeared to show a design flaw, and the left and right sides of the liftgate appeared to be misaligned. The contact stated that the liftgate door was difficult to open manually or electronically. Several dealers were made aware of the failure on several occasions, but were not offered any assistance. The vehicle was taken to an independent mechanic who acknowledged the failure.

The contact owns a 2025 Toyota Sienna. The contact stated that the rear liftgate was not properly aligned with the rear door frame. The contact stated that there was a gap of approximately ¼-inch between the top of the liftgate on the passenger side and the door frame when the tailgate was closed. The gap on the driver's side of the liftgate was not as pronounced as the gap on the passenger’s side. The contact stated that the liftgate appeared unbalanced.