2013 Volkswagen Passat air bags problems

My name is [xxx]. My wife and son was involved in a head-on collision back last year on may 02, 2014. Wife was sitting still at a light waiting for light to turn green in order to turn left when a car heading from opposite direction ran a red light slammed into another vehicle and then slammed head on into my wife's car which was sitting still at approximately 55 MPH and then air bags in the car did not deploy.

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The air bag warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.