2016 Volkswagen Passat air bags problems

Tl* the contact owns a 2016 volkswagen passat. While driving approximately 20 MPH and attempting to make a left turn, another vehicle crashed into the front passenger side of the contact's vehicle. The air bags failed to deploy. The passenger in the rear passenger seat sustained whiplash and injuries that required medical attention. A police report was filed. The vehicle was towed to a collision center and was currently being repaired for the body damage.

The contact owns a 2016 Volkswagen Passat. The contact stated that while parked, the horn, cruise control, and the radio became inoperable. The message “air bag not available”, check clockspring, and check oil messages were displayed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,986.